Policies at Pinehaven Country Inn

Deposits
Pinehaven does not require an advance deposit except in the case of Travel Protection bookings, third party partner bookings like VRBO and Airbnb, multiple room or bookings of six nights or more.

In the event that an advance deposit was taken at the time of reservation, and a cancellation is requested for any reason at any time, there will be a minimum 3% credit card processing cancellation fee. Special event and multiple room deposits are non-refundable. Special events and long term stays may be subject to security deposit.

For all reservations, a major credit card (Visa, Mastercard or Discover) is required to secure your reservation. Your balance will be due at check-in.

Cancellations
Each guest reservation is important to us at Pinehaven. We are a small inn and cancellations affect us greatly. Cancellation is free if at least 14 days notice prior to the date of your reservation is given. If less than 14 days notice is provided for any of the rooms in your reservation, you will be charged for 50% of the cost of your reservation. If 2 days or less notice is provided, you will be charged 100% of the cost of the reservation.

We understand that cancellations may be beyond your control. For this reason we recommend purchasing Travel Protection when you book your stay or purchase independent travel insurance.

Gift Certificates
Gift certificates expire 1 year from issuance. Gift certificate recipients must abide by lodging policies.

Check-In and Check-Out
Check-in is between 4:00 p.m. – 8:00 p.m. If you plan to arrive after 8:00 p.m., please let us know and we’ll be happy to provide a self-checkin procedure.
Check-out is promptly at 11:00 a.m. Based on availability, early checkin or late checkout may be arranged with the innkeeper for a fee.

Quiet Hours
10:00 p.m. - 8:00 a.m.

Rates
Rates are based on double occupancy and may change without notice. However, rates will not change once a reservation is confirmed. Seasonal demand, holidays and special events may affect our usual 2 night minimum night stay requirement. When one night stays are allowed, rates may be surcharged.

Children of any age are allowed in the cottage. Additional person rates apply.
Children 12 years old and over are welcome in our guest rooms when accompanied by an adult (2 person maximum).

Smoking
No smoking of any substance (including vaping) is allowed inside or near doors and windows on the property. No smoking on porches or decks if windows are open. Please respect other guests if using the outdoor common areas. A fee of $500 will be assessed for violation of smoking policy.

Pets
We have a strict no pets or animals policy in our guest rooms and cottage.

Guests
No visiting guests without prior approval of Innkeeper. Special events and gatherings may possibly be allowed but only with pre-arrangement from Innkeeper PRIOR to booking. Violation of guest policy may result in surcharges.

Parking
All vehicles must be registered with Innkeeper. Please do not park by the double garage doors. All vehicles must remain parked in the marked stalls in the lower area of property. A camera is installed to monitor the parking lot.

We do not serve breakfast, however complimentary coffee, tea and hot chocolate is available in the common guest area (guest rooms only).

Cleaning
A minimum $75 fee will be assessed for more than normal cleaning (i.e. excessive food debris, dirty dishes, dirty fridge/stove, excessively soiled linens, etc.) and/or damage beyond normal wear and tear. Please no glitter products in tubs.

Guest Wing in the Main House
All rooms have a mini-fridge. No cooking in guest rooms or common area. The kitchen is private. Wine glasses, wine openers, dinner plates and flatware available upon request. A microwave in the common area is also provided.